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The Francophone Health System Navigator is a registered nurse who works closely with patients, families and other clinicians and community partners to make sure that French-speaking patients have the information and knowledge they need to make the best decisions about their care. For more information, visit the following website.
This new service was made possible thanks to the support of Health Canada through the Société Santé en Français in partnership with the NL Francophone Health Network and Eastern Health.
The Government of Newfoundland and Labrador collected comments in March 2018 on the impact of public health on daily life. It is in this context that the Réseau santé en français de Terre-Neuve-et-Labrador formulated a brief to raise awareness of the importance of the health needs of Francophone and Acadian minority communities.
As a part of the project for INTerpretation and ACCompaniment (INTACC), certain francophone communities in Canada wish the evaluate the current situation vis-à-vis the interpretation and accompaniment for health services. According to international studies, it is clear that linguistic barriers are a huge risk in regards to the accessibility of health care in a safe and quality manner.
For this purpose, interpretative and navigational services in French in the health care system are viewed as a solution for improving access to health care services in French, the optimal solution will always be the availability of and access to bilingual health care professionals.
Le Réseau santé en français Terre-Neuve-et-Labrador (RSFTNL) is leading a project currently that aims for an improved access to interpretive and navigational health care services in French for francophone people in Newfoundland and Labrador. This project is made possible thanks to the financial contribution of Health Canada as well as the Société Santé in French.
Refer to our reports :
Phase I - État des lieux de la situation à TNL (755 Kb)
Phase II - Sondage auprès de la communauté et recueil de témoignages (1.38 Mb)
Résultats des sondages pour les services de santé en français à TNL (2.04 Mb)
The testimonies of the health care professionals, as well as the francophone people in the province, that we have presented in this project, in regards to health care services in French in Newfoundland and Labrador, are also available on video.